FREE DELIVERY TERMS
Delivery is FREE to majority of mainland UK on all items purchased from our website or in store.
however we cannot provide free delivery to following areas, but we can arrange delivery with a courier for an extra charge, so please contact us if you need courier quote.
Ayrshire & Arran
Dumfries & Galloway
Isle of Anglesey
Extra charges for these above mentioned ares can range from £20-£90 (depends on size of item and customer post code)
Standard Free Home Delivery
Products with a 3-14 working day lead time are delivered by our dedicated courier service. They will contact you one day prior to delivery & give you you a three hour time slot for your delivery. They are a one man delivery service however if you want the goods taking to a room of choice the driver must be assisted and the pathway to the room of choice must be clear. On most occasions they are in certain areas of the country on certain days of the week, so your delivery may be on a certain day of the week however we do try and be as flexible as possible.
All of our deliveries are made throughout the week, between the hours of 7am to 8pm.
Next Day Delivery
products which are available for next day delivery will be stated on the product page.
Orders placed before 11am, Monday-Thursday will be delivered the next working day. Orders placed after 11am will be delivered the next following working day.
Orders placed before 11am on Friday will be delivered the following Monday, any orders received after 11am on friday will be delivered following Tuesday.
Alternatively you can select a convenient delivery date for yourself on the product page before the checkout. When an order is made for multiple items from different manufacturers, you may receive more than 1 delivery but the item(s) will arrive on the same day subject to availability. Where possible, we will provide you with a tracking number so that you can track you order right up to the point of delivery.
Please note the following:
Next day delivery is an all day service from 8am - 6pm
The delivery driver will not call in advance before arriving.
Item(s) are delivered using a 1 man delivery service.
Item(s) will only be delivered to the front door. Unfortunately the driver can not go inside the building for weight and insurance reasons.
Item(s) being delivered to a flat or apartment will be delivered to the lobby/entrance only.
If you have any further questions regarding our next day delivery service, please contact us either by telephone or via Contact Us page.
Tracking Your Delivery
If you need to track your delivery, please email our delivery team quoting your full name and order number. Alternatively, please call us and a member of staff will happily check your delivery progress.
Delivery Lead Times
We deliver directly from our manufacturers in order to ensure you receive your good(s) as quickly as possible. Our delivery lead times therefore vary and are dependant on the manufacturer of the good(s) you have ordered.
All delivery lead times are clearly stated at the bottom of the product page. Whilst over 96% of our deliveries are made well within the delivery lead time, these are approximations and on certain occasions, factors beyond our control, such as weather, can result in small delays.
BR> Delivery Information
When ordering, please remember to use the checkout comments box to notify us of any parking issues, narrow roads and difficult access points so that we can ensure the delivery driver is made aware. Failure to disclose this information may delay the delivery and could incur a surcharge.
Aside from next day deliveries, we will never send an item out without notifying you first. at least 24 hours in advance.
if you cannot accept the given date, don't worry as we will rearrange for a more convenient time. If a date is agreed and no one is present on this day to accept delivery, this will be classed as a failed delivery and a surcharge will be incurred in accordance with our T&C\'s.
We deliver directly from our manufacturers on their vans ensuring that your goods arrive in pristine condition. Please note the following for our 1 man deliveries:
1. Item(s) are delivered by a 1 man delivery service.
2. Item(s) are delivered to the door only. Unfortunately, the driver cannot go inside for insurance reasons.
3. Item(s) delivered to a flat or apartment will be delivered to the lobby / entrance only unless agreed otherwise.
If you do have any further questions regarding delivery then please feel free to contact us via CONTACT US page or by phone on 01274 570555